our terms of service
01698 760448 - 07516823494
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what some of our customers think!
No hesitation in recommending Rob and Kal who provided a first class, punctual, professional service at a very reasonable price and took some pressure and stress out of a demanding and emotional day - gave us security and total peace of mind. We will definitely use this company again and tell our friends/family to do the same. Thank you
Great service from Rob & team. Before we moved I was a bit unsure of timings on the day & Rob gave me excellent advice, which paid off on the day. Fast & efficient removals & incredibly professional. Would 100% recommend.
Absolutely brilliant couldn't be more helpful, did everything they promised and more would highly recommend first class service
Please ensure you read through our terms and conditions and conditions carefully before proceeding with your booking or If there is anything that you do not understand or have a concern about, please contact us and we will be happy to discuss this with you.
Parking
Providing parking is the responsibility of the customer please bear in mind:
Yellow Lines - Resident Only Parking – (where you need to provide a permit or day pass)
Please try to reserve a space outside before the we arrive or call the Council to get a suspension or permit where necessary.
Please be honest and state where the closest legal parking is available i.e 100 yards away etc. This may cost a little more but is better for you if we know in advance also ensures the service is catered. (i.e barrow for boxes)
If there is no parking arranged any parking fines received will be the responsibility of the customer and must be paid by the customer on completion, however i will not park illegally and may have to leave if legal parking is not provided.
Awkward Access we must be informed to anything that could extend the length of your move/job
No vehicle Access
No Parking Available
No Parking Available in close Proximity to the Property
Arrival / Delivery Times / Cancellations
I will always do my best to arrive within the time scale stated however arrival times and delivery times are estimated especially if your my 2nd or 3rd job of the day.
Should i be running behind you will be contacted well in advance with a new eta.
You may incur extra charges if the actual load or amount of items on the day exceeds the load or amount of items that were included in your quotation, If you have grossly under-estimated or have been misleading in any way about the load or amount of items you have, we have the right to refuse assistance on the day.
Your Packing Responsibilities
We accept no responsibility for breakage or damage to loads or items that have not been packed or protected by adequate means. However where its our fault we will hold up our hands without excuses.
Payments for service must still be made on completion of your move/job before any insurance claim will be allowed against me. Any damage of a value less than £250 will be settled without an insurance claim and paid within 7 days.
It is you the customers responsibility to dismantle any flat pack furniture, beds, units, systems etc and this should be done before our arrival.
It is you the customers responsibility to ensure that items will fit into the new property or new premises. ( if your 3 door wardrobe was built in the room its in then it needs dismantled before i can safely move it)
We will not be able to remove doors or frames on the day. It is up to you to arrange a specialist if required, i.e an electrician or gas safe registered trades men to remove cooker/Lights
Deposits.
We charge a small deposit at the time of booking this can be made via bank transfer or PayPal. Our reason for asking for a deposit is to stop wind up bookings and Customers cancelling the day before there move because they have found a cheaper quote we apologise should any offence be caused.
If you cancel your move or you postpone your move more the twice, after your booking has been confirmed. You will lose your deposit.
Should your move be held up due legal issues and You've contacted me with a minimum of 3 days notice then your deposit will stand regardless of how many times you need to move the date.
Verbal or threatening behavior will not be tolerated. I know your under pressure on your move day but your bad planning is not an excuse to lose your rag with us.
Should you have any questions or worries about items such as extra large sofas fitting into your new top floor flat please give me a call.
Payment Requirements
Remaining balance's can be made via bank transfer or cash and must be paid on completion of your job. We do not accept card payments or Cheques or PayPal on completion of your move/job.